At Florist Chalk Farm, we are committed to delivering only the freshest flowers for households and businesses throughout Chalk Farm and the surrounding area. We take immense pride in being the local florist you can trust for quality, reliability and beautiful floral arrangements. With our Fresh Flowers Guarantee, your satisfaction is always our top priority.
We understand how important it is for your floral gift to arrive looking perfect. If your flowers or any part of your arrangement arrive visibly damaged or not as expected, please notify us on the day of delivery or as soon as reasonably possible. To help us resolve the situation quickly, we kindly ask that you provide a clear photograph of the flowers as received. In these rare cases, we will offer you the choice of a prompt replacement or a full refund, according to your preference.
Florist Chalk Farm guarantees the freshness of our flowers for a minimum of five days from delivery, provided they are cared for in accordance with our enclosed instructions. If your flowers do not meet this standard of freshness or begin to wilt prematurely within this period, please let us know immediately. This guarantee is our promise to you that we stand by the quality of every bouquet we arrange and deliver in Chalk Farm.
Should you be dissatisfied with your flowers for any reason—whether due to quality, freshness, or damage—we promise to make things right. Once we have investigated your complaint and verified the issue, you are entitled to one of the following options:
All requests for a refund or a replacement must be made within 48 hours of receiving your flowers to ensure a speedy resolution and maintain our freshness promise.
Your satisfaction matters to us. If you wish to make a complaint or provide feedback about our service, product quality, delivery experience, or anything else, we encourage you to reach out as soon as possible. Our dedicated team carefully reviews each complaint and aims to respond within one business day. We handle all issues with understanding and professionalism, striving to resolve matters to your complete satisfaction.
When submitting a complaint or concern, please be ready to provide your name, order number, delivery date, and a brief description of the issue. Photographs are always helpful in speeding up our assessment process. We treat all complaints confidentially and use your feedback to improve our service for all of Chalk Farm’s local households and businesses.
Florist Chalk Farm is proud to serve as a trusted local florist for families, individuals, and businesses in and around Chalk Farm. We appreciate your trust in us and pledge to deliver the high standards of service and fresh flower quality that our community relies on. Thank you for choosing us for your floral needs. We are always here to help, and your satisfaction is always guaranteed.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
