Welcome to Florist Chalk Farm. These Terms & Conditions govern the use of our online flower delivery services, whether accessed via our website or associated platforms. By placing an order with Florist Chalk Farm, you confirm that you understand, accept, and agree to comply with these Terms & Conditions. These terms apply to all flower delivery orders placed for delivery within Chalk Farm and the surrounding local areas.
In these Terms & Conditions, the following expressions have the definitions set out below:
When you browse and select products for online flower delivery in Chalk Farm through our website, you must complete the designated order form. This will require you to provide accurate recipient and delivery details, product selections, and any specific instructions. You will also be asked to confirm your acceptance of these Terms & Conditions prior to completing a purchase.
Order Acceptance: Your order constitutes an offer to purchase our products, subject to these Terms. All orders are subject to acceptance by us. We will send you an order confirmation on receipt of your order. The contract between you and Florist Chalk Farm is formed only when we send you an order dispatch confirmation by email or through your online account.
Product Substitution: While we aim to deliver your chosen flowers as shown, seasonal availability or market conditions may occasionally require substitutions. In such cases, we will substitute with flowers of similar value and style, ensuring the overall colour palette and quality is maintained.
Personalisation: If your order includes a personalised message or any specific design requests, you must ensure that all details provided are accurate and clear at the time of ordering. We cannot be held responsible for errors arising from incorrect input by the customer.
All prices on our website are quoted in GBP (£), inclusive of VAT where applicable. Payment for products and delivery charges must be made in advance of delivery.
Accepted Payment Methods: We accept various forms of payment, including but not limited to debit and credit cards as displayed at checkout. By submitting a payment, you confirm that you are authorised to use the payment card and that sufficient funds are available to cover your purchase costs.
Order Verification: To protect both you and us from fraud, we may undertake validation checks and authorisation by your payment provider. Failure to provide correct details or unsuccessful authorisation will result in order cancellation, for which we accept no liability. Orders will not be processed or dispatched until payment has been received in full.
Pricing: While we strive to ensure all product prices displayed are accurate, errors may occur. In the event we discover an error in the price of a product you have ordered, we will inform you as soon as possible and provide the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be treated as cancelled and a full refund will be issued.
Delivery Area: Our flower delivery service covers Chalk Farm and surrounding areas, as indicated on the website and at the point of order. Please enter accurate delivery details. Inaccurate or incomplete delivery addresses may result in delays or failed delivery. We cannot accept responsibility for such outcomes if the onus lies with the customer.
Delivery Times: While we endeavour to deliver orders on the date and within any requested time slots, delivery times are not guaranteed. Delays may occasionally result from factors outside our control (e.g., traffic, weather conditions, or third-party courier delays). We aim, however, to keep you informed of any known disruptions to your order’s delivery schedule.
Recipient Absence: If the recipient is not at the delivery address when our driver arrives, we will take reasonable action to leave the flowers in a safe location or with a neighbour, unless otherwise instructed. We will leave a card to notify where the flowers have been placed. If a suitable arrangement cannot be made, we may contact you or the recipient to coordinate redelivery. Additional charges may apply if repeated delivery attempts are required.
Proof of Delivery: Delivery will be considered completed once the products have been delivered to the delivery address provided, or according to alternative instructions (e.g., neighbour or porch) specified by you.
Cooling-Off Period: For most orders, you have the right to cancel within 14 days of receiving your order, under the Consumer Contracts Regulations 2013. However, as flowers are perishable goods with a cut life of less than 30 days, the right to cancel may not apply if we have already arranged, prepared, or dispatched the flowers.
How to Cancel or Amend: If you wish to cancel or amend an order, please notify us as soon as possible, quoting your order reference. We will endeavour to accommodate changes, provided the flowers have not already been prepared or are in the process of delivery. Once your order has entered preparation or dispatch, cancellations are no longer possible due to the perishable nature of our products.
Refunds: If an order is cancelled before preparation, a full refund will be given. In cases where cancellation is not possible, no refund will be issued except where we are legally obligated to do so.
Non-Delivery: If for any reason we are unable to fulfil your order, we will inform you as soon as possible and provide a full refund. Refunds will be credited to the original payment method.
We take pride in delivering the highest quality flowers and arrangements. If your delivery arrives in unsatisfactory condition or is not as described, please contact us within 24 hours of receipt with a description and, if possible, a photograph of the flowers in question. On confirming the issue, we will offer a replacement or refund at our discretion. This does not affect your statutory rights.
Due to the perishable and individual nature of our products, a return may not always be feasible. We assess each case individually and aim to resolve all issues promptly and fairly.
Our total liability to you in respect of any contract for products ordered through our website is strictly limited to the purchase price of those products.
We accept no liability for indirect losses that result from our failure to supply the goods, including (but not limited to) loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, or loss of data, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
We shall not be liable for any failure or delay in delivering products or services resulting from any event beyond our reasonable control, including but not limited to strikes, industrial action, natural disasters, accidents, or failure of suppliers or delivery partners.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
All content, designs, text, graphics, logos, and images on our website are the intellectual property of Florist Chalk Farm or its licensors. Use of our intellectual property without express permission is strictly prohibited.
Your use of our online flower delivery services in Chalk Farm and the surrounding areas is also governed by our Privacy Policy, which outlines how we use and protect your personal information. We only use your personal information in accordance with applicable data protection laws and as set out in our Privacy Policy.
We reserve the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website. The Terms & Conditions in force at the time you place your order will apply to your purchase.
These Terms & Conditions, and any contract formed between you and Florist Chalk Farm, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any of these Terms & Conditions are found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms & Conditions apply to all customers ordering flower delivery for Chalk Farm and surrounding areas, providing clarity and confidence in our online service.
Thank you for choosing Florist Chalk Farm for your online flower delivery needs. If you have any questions regarding these Terms & Conditions, please get in touch via the contact methods provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 208 Regent's Park Rd, Camden Town, London, NW1 8AT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chalk Farm, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chalk Farm.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
